Terms of service

1. Overview

Welcome to Zalehna. These Terms of Service ("Terms") govern your use of our website and services, operated via the Shopify platform. The terms “we,” “us,” and “our” refer to Zalehna. By accessing or using any part of our site, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

2. Eligibility

By using our Services, you confirm that you are at least the legal age of majority in your jurisdiction or have obtained parental consent. You also agree that all information you provide is accurate, complete, and current.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Zalehna is not liable for any loss or damage resulting from unauthorized access to your account.

4. Product Descriptions & Availability

We make every effort to display products as accurately as possible. However, variations in color and packaging may occur due to your device’s display settings. All products and pricing are subject to change or discontinuation at any time without prior notice.

5. Order Acceptance

Placing an order does not constitute our acceptance. We reserve the right to reject or cancel any order at our sole discretion. You will be notified if your order is not accepted or is subject to changes.

6. Pricing & Payment

All prices are listed in EUR (€) and exclude applicable taxes and shipping fees unless otherwise stated. You agree to provide current, complete, and accurate billing information and authorize us to charge your payment method for the total amount of your order.

7. Shipping & Delivery

Shipping times are estimates and not guaranteed. Zalehna is not responsible for delays caused by carriers or customs. Title and risk of loss pass to you upon delivery of the goods to the carrier.

8. Returns & Refunds

We accept returns in accordance with our Refund Policy. Products must be returned unused, in original packaging, with proof of purchase. Returns without prior authorization may not be accepted.

9. Right of Withdrawal – EU Customers

If you reside in the EU, you have the right to withdraw from your order within 14 days without stating any reason. For full details, see our Right of Withdrawal Policy. Some items, such as custom goods or sealed hygiene products, may be excluded from return.

10. Intellectual Property

All content on our website—including logos, images, designs, and text—is owned by Zalehna or its licensors and protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

11. Third-Party Tools & Links

Our Services may include third-party tools or links. We do not monitor or control these and assume no liability for their content or use. Your interactions with third parties are at your own risk.

12. Feedback and Submissions

Any feedback, reviews, or suggestions you submit may be used by Zalehna without restriction or compensation. You represent that you own or have the right to share such content and that it does not violate third-party rights.

13. Prohibited Conduct

You agree not to use the Services:

  • for unlawful purposes,

  • to violate any laws or regulations,

  • to infringe intellectual property rights,

  • to harass, defame, or abuse others,

  • to upload viruses or malicious code,

  • to interfere with website functionality or security.

Violation of this section may result in immediate termination of access.

14. Disclaimer of Warranties

The Services and all products are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee that the Services will be error-free or uninterrupted.

15. Limitation of Liability

To the fullest extent permitted by law, Zalehna and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or any products.

16. Indemnification

You agree to indemnify and hold harmless Zalehna and its partners from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

17. Termination

We reserve the right to suspend or terminate your access to the Services at any time, without notice, for any violation of these Terms. All obligations and liabilities prior to termination shall survive.

18. Modifications to the Terms

We may update these Terms at any time. Changes will be effective upon posting on our website. Continued use of the Services after changes constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of Strasbourg, France. Any disputes shall be resolved in the courts located in [your jurisdiction].

20. Contact Information

If you have any questions regarding these Terms, please contact us at:
Email: contact@zalehna.com
Trading Name: Zalehna
Business Address: 32 Allée de la Robertsau, Strasbourg, 67000, FR
Phone Number: +33757509133
Company Registration Number / VAT ID: [Insert]

Optional Sections (if needed):

  • Cookies

  • Force Majeure Clause

  • Wholesale Terms

  • Gift Card Policy